Inspiration and Information for Starting Your Business

Archive for July, 2010

Is Your Small Business Eligible for Certification?

certificateDid you know that there are certifications that can benefit small businesses?  Both at the Federal and State levels, many of these certifications can help you gain access to government contracts and some additional funding opportunities. A few examples are WBE (Women’s Business Enterprise), DBE (State Disadvantaged Business Enterprise), MBE (State Minority Business Enterprise), and HUBZone certifications.  

One additional program which could open doors for your small business is the SBA 8(a) DB Program. According to www.bizcentralusa.com, “one of the least understood and most often misunderstood certifications is the SBA 8a certification.”  

The Small Business Administration (SBA) defines the 8(a) Business Development (BD) program as being “named for a section of the Small Business Act, is a business development program created to help small disadvantaged businesses compete in the American economy and access the federal procurement market.”

To qualify for the SBA 8a Certification, the business must be:

  • a small business
  • unconditionally owned and controlled by one or more socially and economically disadvantaged individuals who are of good character and citizens of the United States
  • demonstrate potential for success

So what does this mean in the real world? How small is a “small business”, and who decides if your business has the “potential for success”? Well, the SBA actually goes on to define each requirement in fairly significant detail so there’s no doubt about whether one would qualify or not.

As for business size, there are different requirements for different industry types. So for example if your business is in Wholesaling your maximum number of employees can range from 100 to 500, but if you’re in Retailing the measurement is not employees but annual receipts (for Retail it may not exceed $5.0 to $21.0 million).

The second qualification has the most room for interpretation by the SBA application review team. The SBA requires that at least 51% of the company is directly and unconditionally owned by socially and economically disadvantaged individuals. And, the SBA considers individuals that “have been subjected to racial or ethnic prejudice or cultural bias” to be socially disadvantaged individuals. You will need to document examples of personal experiences that are substantial and chronic, or demonstrate a hurdle to entry into or advancement in the business world. You may also be a member of one of their pre-designated disadvantaged groups. Economic disadvantage is judged separately, and must include examples of cases where the “ability to compete in the free enterprise system has been impaired due to diminished capital and credit opportunities.”

The SBA considers the business’ potential for success requirement based on the following:

  • the technical and managerial experience of the company’s managers
  • the company’s operating history
  • the businesses ability to access credit and capital
  • the company’s financial capacity
  • the company’s record of performance
  • whether the company or employees hold the requisite licenses if the firm is engaged in an industry requiring professional licensing

In addition to the big three requirements, the business must have been in operation for at least two full years. You are still allowed to apply for certification if you have been in business less than two years, but you will have to provide additional evidence to the SBA for consideration.

You might be thinking – is there a catch? This actually doesn’t sound all that hard (especially if you already have a business plan–most of this information should be documented in there).

Well, yes and no. It’s not a catch really, but more of a busy-work issue. The 8 (a) DB certification is reviewed annually on your company’s certification anniversary. If you fail to provide the required review information to the SBA in the time allotment, the SBA could begin the termination process. Once you lose certification you can not be certified in the program again. So, if this might be something you think would help your business be prepared to give it some attention every year.  

Understanding what certification options might be available to your company will arm you with another source of funding and business growth. Has your small business garnered any of these certifications, or do you know of any others we don’t mention here?

Seven Tips to Get the Chatter Going on Twitter

twitterbirdIf you already have your Twitter account up and running, it’s time to dive in to spark up some conversation.

Here are some helpful hints from the experts at the Social Media Examiner:

1. Publish helpful tips or facts. Bring your useful tips or facts to the table when contributing to the conversation. Link to content on your site for people to read more about your tips.

2. Retweet to acknowledge others. Retweeting other individuals’ tweets is a form of acknowledgment. Try to maximize these retweets by adding a comment simultaneously to stir up more conversation. Simply being social is a great way to get people to notice you and begin making connections. Use the “@” symbol and your Twitter handle. Example: @BizFilings

3. Reach out with follow Friday. Follow Friday (#FF) has been around for awhile, but it is still a good way to initiate conversation.

4. Answer other people’s tweets.  Respond to other people’s tweets when possible. Try to respond to a question, using an authentic voice. Sincerity resonates well with others, and they’ll be more likely to respond.

5. Introduce yourself to new followers. Welcome your new followers with a personalized greeting that shows you care about getting to know them better.

6. Let people know when you add them to your Twitter list. Give a nod to people as you add them to your Twitter lists. Everyone enjoys this small sign of recognition.

7. Ask for help. Many other people are also looking to engage in meaningful conversations on Twitter. Make it easy for others to respond to you and tell them what you are looking for.

Take a look at the Social Marketing Examiner to learn more about Twitter and its powers in helping small business owners.

What has worked with you in using Twitter and other social marketing vehicles to promote your small business?

Budding Entrepreneurs Aren’t Limited to Age

veggiesEvery time I turn around, I read or hear some absolutely amazing and inspirational stories in the world of entrepreneurism and small business.

The following story is no exception. It’s about a third-grader who according to Yahoo!, “inadvertently grew a 40-pound cabbage in her back yard … she decided to donate it to a local soup kitchen – feeding 275 homeless people in the process. Three years later, the inspired 11-year-old has grown more than 4,000 pounds of veggies for the needy.”

Her name is Katie Stagliano. Her passion for entrepreneurism sprouted from a third-grade class project when she brought a single cabbage seedling home from school. Discovering her green thumb, Katie nurtured the cabbage, which culminated into the 40-pound monster. She then made the selfless decision to donate it to a local soup kitchen. Being able to feed 275 people with one cabbage inspired her to do more… and she certainly did!

Katie started her very own nonprofit with the help of her parents, which is fondly coined Katie’s Krops. She now plants gardens specifically dedicated to feeding the needy. She has six right now. Her giving spirit is contagious and has inspired her classmates, her family and other community members to lend helping hands. They all take on the responsibilities of planting and watering. Bonnie Plants in her hometown of Summerville, S.C., donates the seedlings.

This young girl has spearheaded a phenomenal effort of providing soup kitchens with over a ton of lettuce, tomatoes and other vegetables.

 And her pioneer efforts don’t stop there.

Katie wants to encourage more kids nationwide to help others. She’s holding a contest and offering winners a grant. And Katie herself will come and start each garden.  Visit Katie’s Krops for more information.

Sometimes it’s the young who teach us the lessons. Do you know of any other remarkable young entrepreneurs?

Attention Sam’s Club Members: The Online Small Business Program is Now Available

smallbizloanappAs Entrepreneur Magazine has pointed out, small business is drawing a lot of attention lately relative to the economic recovery plan, but lending to small business is still down from what it was two years ago.

But there are companies out there trying to support the efforts of small business.

A press release issued from Sam’s Club reveals that the retail giant is now testing an online program with Superior Financial Group, the nation’s leading Small Business Administration (SBA) lender. According to the press release, the lender “would make $5,000 to $25,000 loans available to its members who qualify.”

This small business loan pilot program is a “first-of-its-kind and will complement other offerings that cater to small business, including low rate merchant credit card processing, convenient order-ahead programs and early shopping hours.”

Sam’s Club members who apply for a small business loan online during the pilot are eligible to receive a $100 off the application fee, a 20 percent discount and a 7.5 APR.

If you’re interested in learning more about the small business loan pilot program, visit www.samsclub.com and click on the Services tab.

Additionally, Karen G. Mills, head of the SBA, was recently interviewed for Entrepreneur Magazine and offered microloans as a funding source. “We have 170 intermediaries making microloans. We have about 5,000 banks who have SBA loans, and there are a variety of SBA loans, depending on the purpose of the loan, whether it’s to buy a building or whether it’s to finance inventory. So the most important thing is coming into the situation with a clear idea of what it is you want to do to grow your business.”

Do you have advice to share with fellow entrepreneurs and small business owners when it comes to funding resources?

How Does the Restoring American Financial Stability Act Impact Small Business?

thelawAs defined by www.senate.gov, H.R. 4173 or the Restoring American Financial Stability Act of 2010, is “a bill to promote the financial stability of the United States by improving accountability and transparency in the financial system, to end ‘to big to fail,’ to protect the American taxpayer by ending bailouts, to protect consumers from abusive financial service practices and for other purposes.”

Having been blessed by the House and the Senate, the bill awaits the signature of the President.

But what does this really mean for small business owners and startups?  There are many viewpoints and opinions available, and I’m asking you to join me in navigating all of the information out there.

Here are only a few blogs/articles broaching the subject of the Restoring the American Financial Stability Act:

  1. Financial Reform Legislation Gives Angel Investors a Break
  2. The Big Picture: Restoring American Financial Stability Act
  3. Senate Passes Finance Bill
  4. To Protect Consumers, Who Will Be Regulated

 How do you think this bill will help or hurt you as a small business owner in the long run?

Surprises! Your Customers Don’t Like Them Either

jakeI was recently speaking to a class of entrepreneurs who were preparing to start their first business. It was an open discussion about customer service, and I was the guest speaker. We were brainstorming about ways to build customer loyalty. The idea was put forward that they should seek to surprise the customer “in a good way.” The thinking is common among new business owners. It is a dangerous strategy and all too often has the opposite effect. Here is why it is hard to surprise a customer “in a good way.”

  • Trust. Your customers come to you because they trust you. The fundamental basis for that trust is that you and your product are reliable. Or to put it another way, they trust you because you are predictable. Nobody wants a $20 steak at McDonalds. It doesn’t matter which McDonalds you go to, the food always tastes exactly the same. As soon as you try to surprise your customer, you are eroding his or her trust in you and your product. Instead, build trust by increasing anticipation. Send your customer a note that a gift is coming. Not only is this one more promise delivered, most times the pleasure of anticipation will be what your customer really remembers.
  • We could do better if we wanted to. Think about it. Your loyal customers have been regular purchasers of your product. Then one day you decide to reward them for all their loyalty. You deliver a product that is twice as good as what they have been getting for the same price. And then you tell them that next month you will go back to delivering the same old product. What does that really tell your customers about how you value them? It may come across to them that you could do a better job every month if you really wanted to – rather than show your appreciation with something unrelated to your product.
  • Unearned praise. Have you ever had the experience of being publicly applauded for something you did not do? If you have not, you can imagine how embarrassing and disconcerting such an experience would be. When you surprise your customers, especially in front of their peers or employees, you may be recreating that experience. I know someone who walked away from a slot machine payout because the flashing lights and alarm brought too much attention. Most people do not like attention they do not think they have earned. Instead, make sure your customers know why they are being appreciated.
  • Diminishing returns and cost. If you really want to surprise your clients, it makes sense to make it big. I am not talking about a “new car big,” I am talking about a “gift basket big.” But what about next time you want to surprise them? You end up going bigger. After awhile, your customers beging to see the surprise as a perk – something they expect. Congratulations, you have just created a very expensive rewards program. A rewards program should be logical, documented and most importantly, budgeted.

Your customers deserve appreciation and a properly designed appreciation program that can build a loyal customer base. Make sure that your appreciation has the desired effect. There are great ways to keep the WOW factor. Even an annual drawing for a cruise can excite your customers as long as it does not surprise or embarrass them. Take a minute to share in the comments section as to how your vendors have successfully or not so successfully showed you their appreciation for your business.

About the author

Jake Hayes is a small business fanatic. He is the founder of Enterprise Launch, a development group for small and emerging business owners. In 2007 he started InSource Executives, a business advisory company and is a business advisor and professional speaker. He can be contacted at Jake@EnterpriseLaunch.com. Follow him on Twitter: www.twitter.com/JakeWHayes and www.twitter.com/LaunchUSA.

Supporting Young Entrepreneurs: Four Things Every Parent Needs to Know

KKOur very own BizFilings General Manager Karen Kobelski recently participated in a TV interview aired in Madison, Wis. on NBC 15 July 13.

She offers some helpful tips for parents who want to support their young entrepreneurs in their pursuit of starting a business:

  1. Make a plan – Help your entrepreneur create a business plan that explains how he or she will make a profit. This would entail developing a plan for start-up expenses, pricing, marketing and advertising. Sample business plans and other valuable tools are available on the Business Owner’s Toolkit site. Another option is to purchase business planning software that walks you through the process.
  2. Maximize free start-up help - Small Business Development Centers dot the country and offer counseling, training and assistance to entrepreneurs in running their small businesses in partnership with the Small Business Administration.
  3. Make it legal – Make sure you research and obtain the proper business licenses and permits for your new business to avoid fines and penalties. Depending on your type of business, there may even be more requirements to satisfy. BizFilings offers a service that identifies the licenses you need by industry and jurisdiction, ensuring your business is meeting legal obligations.
  4. Protect yourselfIncorporate your business to protect your personal assets. Incorporation is not just for the big guys. It allows you to protect your family assets like your college savings funds and retirement accounts from the risks of business.

 To cultivate more helpful nuggets of information, click on the link below to watch the interview:

Live Interview with BizFilings General Manager Karen Kobelski

Texas Earns Top Spot for Business

160-x-160-blog-imagesEarning the top spot in CNBC’s Top States For Business 2010 is Texas. All 50 states were measured on 40 different metrics in 10 categories in the fourth annual study. Categories were developed three years ago with directives from business groups like the National Association of Manufacturers.

For the second time in three years, Texas was victorious over Virginia – which was last year’s winner. Other placeholders in the Top 5 are: No. 3: Colorado; No. 4: North Carolina; and No. 5 Massachusetts.

 

 For a cumulative total of 2,500 points, here are the categories and weightings:

  • Cost of Doing Business (450 points)
  • Workforce (350 points)
  • Quality of Life (350 points)
  • Economy (314 points)
  • Transportation & Infrastructure (300 points)
  • Technology and Innovation (250 points)
  • Education (175 points)
  • Business Friendliness (175 points)
  • Access to Capital (50 points)
  • Cost of Living (25 points)

CNBC cited using publicly available data on the metrics in each category to score and rank the states.

The Lone Star State has consistently ranked high for a number of reasons:

  • It is the home of 64 Fortune 500 companies – more than any other state
  • It has managed to dodge the worst of the real estate crisis
  • Its economy is the 15th largest in the world

To see the complete rankings of the best states for business, click here.

How does your state rate for doing business?

Test your knowledge on the top states for business with this quiz.

Peer-to-Peer Lending is Not Just for Friends and Family Anymore

donationsThe New York Times reported July 11, that Small Business Administration (SBA)-backed lending plummetted in June. The Robb Mandelbaum blog revealed that “total approved loans in the SBA’s guaranteed loan programs fell to just $647 million for the month … the worst month for SBA lending in years, perhaps decades.”

Depressing stats, indeed. But despite this report, there are still credible ways to secure funding even in this current economic climate for budding entrepreneurs and small business owners, including:

The first one mentioned, peer-to-peer lending, also known as social lending networks, has received quite a bit of attention lately. CBS News just yesterday said that this alternative is becoming more and more popular. According to this report, Celent, a notable research firm, estimates that the peer-to-peer market “will climb to $5.8 billion in loans this year, up to 800 percent from 2009.”

But what exactly is peer-to-peer lending? “P2P” lending offers another option for people to borrow money without the traditional intermediation of a financial institution. Borrowing from family and friends falls into this category, but there are also formalized lending sites dedicated to peer-to-peer lending. Peer-to-peer lending can be easier, but be warned that lending sites do take your credit history, credit score, income and employment situation into account.

Some popular P2P websites include, Prosper and Lending Club. Prosper enables you to apply for a three-year loan up to $25,000, the Lending Club has a $25,000 limit for loans as well.

For your small business startup needs, P2P may be for you. But like with anything else, there are disadvantages, namely fees, ranging from 0.5 percent to 4.5 percent. After all, that is how they make their money.

Have any of you used Prosper or Lending Club to launch your small business? Or can you describe your experience with peer-to-peer lending?

Does Formation Location Matter to Your Business? Ask LeBron James

lebronjamesLet’s say you have a sure-fire idea for a business. It is guaranteed to work. You have everything lined up, and you can see it will be profitable right away and over time. It is not a matter of will you have success, but how much and how will you manage it? But first, you must decide where to launch the business, and how local factors may impact it.

Of course, I’m talking about NBA basketball star LeBron James’ decision to leave Cleveland for Miami. (What else could it be?)

According to some published reports, one of the factors used by Miami Heat management to lure James (besides his two big-star free-agent friends) was the fact that Florida has no state income tax, while Ohio has a 6 percent rate. James could have secured a bigger contract had he stayed in Cleveland, but apparently he and his team did the math – just like any small business owner must do when launching a new enterprise.

Sure, as it should be, the primary considerations were the organization, the co-workers, the path for professional growth (championships!), ancillary opportunities for new revenue (endorsements!), etc. – which sound pretty typical for a startup company. But the cost, tax and regulatory environments are other factors to be considered, because of the impact to the bottom line.

James is likely to  earn $100 million in endorsements and $100 million in basketball salary over the next five years. Half of the salary will be earned in Florida (with no state income tax) and half will be earned at road games in other NBA cities (subject to local and state income taxes). The endorsement money will all be earned in Florida.

So with $150 million in earnings for his new startup business venture located in Miami, James will pocket an extra $9 million in tax savings by leaving Ohio. This doesn’t even consider the enhanced future endorsement opportunities for moving to a more high-profile market (and the further tax savings).

The same principles hold true for any small business owner. Let’s take the annual owners’ salary down to a fraction, say $200,000. The difference in state income tax rates results in $12,000 a year in extra money. Depending on the house, that money could go a long way toward covering a new mortgage after the move. Or it could be the difference between profit or loss, keeping or letting an employee go. After all, the margins in small business are not quite as forgivable as in LeBron James’s world.

An illustration of this impact also can be found at Business Owner’s Toolkit, where an infographic lists the best and worst states for starting a new business, based on a number of local factors, including state income tax. As it turns out, Florida is in the top five.

We’re not recommending this be the deciding factor in starting a business - there are too many other influences that are more important. But it’s hard to ignore.

Just ask LeBron James.

About the author

John L. Duoba is publisher/managing editor of the small business resource Business Owner’s Toolkit and is eagerly awaiting any maximum contract offer from any state, regardless of tax rates.