Inspiration and Information for Starting Your Business

Archive for July, 2010

Lemonade Day Supports Budding Entrepreneurs

lemonadestandThe tried-and-true concept of the lemonade stand has amplified into something much, much bigger … Lemonade Day!

OK, I may be dating myself now, but the first image that was stirred up for me at the mention of Lemonade Day was a Southern gentleman enjoying his Country Time lemonade on the porch, and Lemonade Day was another holiday conjured up by lemonade vendors to spike more sales.

But, what Lemonade Day really is designed for is to educate children about the skills needed to be successful in the future.

Hosted in several U.S. cities, Lemonade Day fosters the entrepreneurial spirit in kids by encouraging them to start a lemonade stand and sell their lemonade to the entire community. Lemonade store owners start out with a loan of $20 that they agree to repay with interest. Setting goals, writing a business plan and budget, finding investors and providing good customer service are all part of running their lemonade stand. They are also encouraged to practice social responsibility by giving back to their communities in some way.

Unfortunately, Lemonade Day for 2010 is over, but it’s not too late to think about next year’s event. It’s set for May 1, 2011. And according to Barbara Weltman, 150,000 children in 14 cities participated in the May 2010 event. The goal for 2013 is to reach 1 million children in 100 cities.

Find out how your children can turn lemons into well, lemonade, while learning so many valuable lessons in starting a business. Learn more about getting involved in your community by clicking here.

What other things can you do in your community to foster the entrepreneurial spirit in youth?

Home-Based Businesses Are Nothing To Scoff At

laptopguyThe days of viewing home-based business owners as envelope stuffers or telemarketers are over. Home-based businesses have busted out of their traditional confines and labels. Now home-based businesses encompass everything from technology to ecommerce.  According to Small Business Trends, about 6.6 million home-based businesses contribute to at least half of their owners’ household income. In fact, more than half of all U.S. businesses are grounded in the home.

Economic turmoil in recent years has ignited interest in home-based businesses even more, especially for those individuals suddenly finding themselves out of work or dismissed from traditional roles.

Following are some home-based business ideas, bucking the trend of sitting in a 9-to-5 cubicle:

  • Fitness - If you love to work out or better yet, if you love to motivate others to work out, you may be able to find a niche in the great big world of physical fitness. Personal training, yoga instruction and dance instruction are just some of the physical education fields you could pursue by inviting clients to your home or meeting with them at the gym.
  • Web Design - Starting your own Web design business may be for you if you have the flair for it. You could focus on developing websites for small businesses or non-profit businesses.
  • Writing – Do you have a passion for the written word? Put your creativity to work for you through blogging and freelance writing. There are plenty of opportunities advertised online for solid writing opportunities.
  • Event Planning – Do you have the knack for eyeing how many appetizers are needed just by scanning a crowd? Well, there’s definitely a need for people like you. Planning parties, weddings, special occasions and fundraisers, take lots and lots of time – which nowadays people don’t have a lot of.
  • Arts & Crafts – If you can spin yarn, design jewelry or create brilliant works of art, there is certainly a marketplace at local craft fairs, on auction websites and at flea markets for your wares.

There are many, many more creative ways to transform your dream of working at home into a reality. Just remember that working at home is not for everyone, and self-analysis is highly recommended in making the transition.

We’d love to hear from the people who have made a go at working at home. What do you do? What made you decide to start a home-based business? What advice do you give to others considering the transition?

Is a Single-Member LLC the Option for You?

stocksealAs a small business owner, you may wonder what the advantages and disadvantages are of forming your business as a single-member limited liability company (SMLLC)

Essentially, an SMLLC can be defined as operating an LLC with only one owner. Under current IRS obligations, an SMLLC that is not classified as a corporation will be classified as a disregarded entity, which is taxed as a sole proprietor for income taxes. Translated this means, that the SMLLC member simply reports the income and expenses of the LLC on his or her own Form 1040 on Schedule C, under his or her own Social Security number. The SMLLC does not have its own tax return. Small business owners should consult with a lawyer or accountant in case your state has an income tax. This way you’ll be able to determine if a return has to be filed for any state income tax.

Similar to all LLCs, an SMLLC is designed to protect against personal liability. But there is lingering concern as to whether a member of an SMLLC will be granted equal protection from liability as a member of an LLC with multiple members. The biggest risk with an SMLLC is that certain courts have not deemed SMLLCs as separate entities; dismantling their purpose to protect the assets of the LLC from the creditors of the member.

 The LLC may be the newest form of business organization in the United States – coming into existence in the 1980s and 1990s – but it still bears advantages of combining the liability protection of a corporationwith the tax treatment of a partnership. Considering to divvy out even two percent of your company aptly positions you to enjoy the advantages of forming as an LLC.

The bottom line is that you need to go over your options with a lawyer or accountant to discuss possible issues in determining what formation works best for you.

Is your business currently classified under SMLLC status? If so, why did you choose to form your business as an SMLLC?

Entrepreneurship in a Double-Dip Recessionary Environment

standoutMany entrepreneurs and companies are now mumbling about the prospect of a double-dip recession. I am not absolutely sure we are receding back to the late ‘08 and ‘09 economy or if we are experiencing the “new normal economic reality.” Certainly, the stock market got way ahead of itself in terms of valuation, the European debt crisis made us aware that Europe was worse off than the U.S. and has curbed our enthusiasm for risk and investment, jobs are not being created at a rate that equals the new people coming into the job market and “under employment” is now a way of life with people taking jobs below their skill level and their pre-recession salaries, companies are maintaining profitability at the expense of hiring and real customer growth, the gulf oil spill is bringing us all down.

What we appear to be experiencing is a new normal economic reality where growth, salaries, jobs, opportunity and available investment capital will be in short supply. So how does an entrepreneur succeed in an environment like this? Is there a way to take advantage and to thrive in this new economic reality?

I wrote a blog entitled, “Managing Startups in a Recession” (http://big.ly/ddrecession) in late ‘08. I went back and read and re-read this blog to see if I had any new insights and if things had changed. Certainly the points I addressed are still valid, and I suggest you take a look at this blog. However, the last year and a half have given us some new hard evidence on how to survive and flourish in this brave new world.

Entrepreneurs-By-Necessity - This is a new phrase being coined in the San Francisco Bay area acknowledging the fact that there is little job growth and the actual amount of money being paid to employees (especially if you consider the hours salaried employees are putting in) is significantly less than what was being paid prior to the recession. This means that an individual’s only choice may be to start his or her own business if he or she wants to actually make money and have an opportunity to achieve personal wealth. So expect to see more entrepreneurship and not less over the coming years. Ironically, this trend will create its own opportunities for entrepreneurs. For example, there are special entrepreneur office sharing facilities popping up all over San Francisco catering to these entrepreneurs.

The Absence Of Institutional Capital - The absence of working capital provided by institutions or even Angel Investors is going to continue. There is not going to be much capital available for early stage startups requiring startups to self fund their companies. This has a number of repercussions that we will discuss later in the blog. The basic take-away from this is – do not expect an institutional investor to come along on a white horse with working capital. If an investor does, it will most likely come at a time when you actually do not need the cash. Also, watch out for the percentage equity that investors want to take and the time expectation for cash-out. They will have a short time horizon for making money.

If I Do Not Have Money To Fund My Company What Do I Do? – I have stated this before in previous blogs, and I will state it again. Look for investments from another business that can take advantage of what you are doing or making. I funded my first startup like this. In fact, I received three tranches of funding from three separate companies and finally sold my company to one of them. Forget about Angel and institutional investors. Find a company(s) that can take advantage of what you’re doing and see if they will invest.

A Long Runway - It is going to take you a lot longer than you would like before your company gets going and eventually becomes profitable. Little working capital translates into little resource to build and market your product and service. Be prepared for a very long road from a business and personal perspective.

Economic Pain Points Are Opportunities – This new economy is going to be painful for individuals and companies; forcing them to look at many ways to save on expenses and hire people temporarily. People are constantly going to be looking for jobs and opportunities, and companies will be laying off and firing people at will. Believe it or not, this situation creates opportunity. These are great areas for entrepreneurs to focus on. For instance, the current job board systems fall short in providing individual jobseekers with little feedback on how many people looked at their resumes, what kind of companies and people looked at it, and what they did or did not like about it.There is no scoring system based on skills and backgrounds and what scoring combinations are having the most success. This is just one simple example of an opportunity. There are many more areas where entrepreneurs can make a real difference.

Too Many Ideas Not Enough Execution – Entrepreneurs are very creative. However, sometimes they put too much emphasis on ideas and not enough on what it takes to execute on these ideas. Building a business around an idea is difficult. Pick your battles and focus on easy problems to solve. This will get you to market faster and keep the expenses down.

Don’t Hesitate Too Long To Change The Approach – If it is not working, fix it or move on. Do not spend too much time with a broken business model, service or product. I have seen many entrepreneurs stuck in this no-man’s land. There is no time and money for this anymore; move on.

Keep It Really Simple – New businesses these days have to be really simple without capital or time traps that require an abundance of full-time resources to launch and retain. Your first launch should be an extremely simple business model, easy to understand and low cost to maintain and grow.

Conclusion - The recession economy is here to stay and is now the new economic reality. Embrace it, and take advantage of the new opportunities that it creates. Forget about institutional investing. For now you are going to have to go it alone or hook it up with another company that sees value in what you are doing. This is actually a good thing because you will be lean and mean, and partnered with a company that understands you, your product and your market.

About the Author

Kevin Flood is an entrepreneur who has started a number of companies resulting in the IPO and sale of many of these companies. He has built and worked with companies on several continents and in several different industries. Kevin frequently blogs about startups on his blog – kevinflood.blogspot.com.

What Lessons Can You Take Away From Your Unhappy Customers?

customersatisfaction
Al Bagocious, The A & I Consulting Group, recently posted this quote from Bill Gates to his LinkedIn group: “Your most unhappy customers are your greatest source of learning.”

Even the crankiest customer should be your most valued customer because he or she holds a lot of power when it comes to affecting your business’ reputation. As you may have learned from past experiences, dissatisfied customers tend to be the most vocal when it comes to telling friends and family as well as posting publicly to the world about their not-so-pleasant experiences. Up to two-thirds of unhappy customers express their dissatisfaction directly to the company who provided the service or product. Unfortunately, many of these individuals are ignored.

Why does this happen? Too often businesses handle complaints by requiring customers to jump through hoops. They may be redirected a zillion times to different departments to handle their complaint or they may have had to spend time writing countless letters that didn’t generate any response.

So that’s the point when dissatisfied customers do the damage. They get on the horn with their family and friends, launching the word-of-mouth campaign that tarnishes your reputation. And unfortunately, there’s no way to reverse what’s already been done.

The key is to view these complaining customers as opportunities. If you are able to make them happy in the end, you have cultivated loyalty, increased customer retention and retained your good standing in the marketplace.

When working on improving customer relationships, try incorporating these best practices:

  • Be open to discuss concerns with your customers
  • Be willing to listen and empathize with customers
  • Be personable and understanding – don’t try to appease them with automated responses
  • Be apologetic and acknowledge the problem – even if you believe your company is not to blame
  • Be thoughtful about your actions and examine ways to improve how you do things in the future.

Ultimately your main focus should be to have customers walk away with the satisfaction experienced from a great product or service.

What was your greatest learning experience with an unhappy customer that made you better in your business?