Inspiration and Information for Starting Your Business

Archive for September, 2011

Real-Time Google Analytics: The Evolution of Instant Continues

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/RealTimeGoogleAnalytics.jpgLike it or not, we live in an instant world. The internet, Facebook, TiVo and on-demand video are only a handful of ways in which we get what we want when we want it. If you ask me, it all started with instant coffee.

One thing’s for sure: the evolution of instant, for the most part, has made our lives more convenient.

But the question is, do we really need instant analytics? As mentioned in a recent article on Mashable.com, business tools like Woopra and Chartbeat already provide instant (“real-time”) analytics for a fee — but now Google Analytics is offering it for free.

Benefits of Real-Time Google Analytics

  • Provides, “a set of new reports that show what’s happening on your site as it happens.”
  • Measures social media stats — helping you gauge traffic changes, as they occur, after you publish a new blog post or tweet.
  • Assists with campaign measurement. According to Google, this tool lets you “make sure campaign tracking is correctly implemented before launching a campaign.”

Do You Need It?

There’s definitely a place for real-time analytics, especially when we’re launching a new initiative or looking to get a better perspective on our social media efforts.

But do you really need the results right now? There’s a line that can easily be crossed here. Using Real-Time Google Analytics as a tool can help us better understand our customer, use our time more effectively and grow our business. But so can traditional analytics that take a day to generate.

How much is too much? With pressure on all of us to deliver instant results, it’s easy to forget that some things take time.

Sometimes it’s better to take a step back and determine what information is most important to analyze. Live traffic stats are great, but we still need to assess the quality of our content, the quantity of our online partnerships — and other factors like product offerings and our company’s ability to provide outstanding customer service.

In other words, we don’t want to be tethered to analytics as if they were a life-support unit. There are many facets of our company that require our attention if we want to build a successful, healthy business.

That being said, here are some links to get you started with Real-Time Google Analytics, if you’re interested:

- Early access to Google’s new service
- What’s happening on your site right now?
By John Jersin @ Google Analytics Team
- Google Analytics Adds Real-Time Traffic Data
, by Todd Wasserman@ Mashable

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How to Greet a Customer So They'll Love Your Small Business

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/Howtogreetacustomer.jpgThis morning, while I took my run, I had about ten interactions with people who were walking along my route. How they interacted with me (or failed to interact with me) reminded of the importance of how we greet our customers.

Nine out of the ten people did not acknowledge me in any way — even when I said hello! There was only one woman who looked me in the eye and exchanged the briefest of conversations — commonly referred to as a greeting.

The Small Business Greeting
How many times have you been in a store and simply been ignored? Or been approached by a phony, piranha-like salesman who just wants to take your money?

The greeting, which lasts mere seconds, sets up the interaction you’re going to have with your customer for the duration of their visit. This is true in person, online or over the phone. It lets them know whether you’re open, friendly and willing to help — or if you’d prefer for them to turn around and leave (or click through to another site).

What I’m really talking about here is intention. And it begins with your greeting.

If your goal is to genuinely help someone, giving them a warm welcome when they enter your store or Web site is a great start. If you and your staff can consistently do this, you’re going to develop loyal customers — even if they don’t buy anything today.

Whether it’s working with them to choose a new pair of glasses, or simply directing them to the aisle where they can find bread, your intention is easy to read.

What the piranha-like salesman doesn’t realize is that selling is not the answer. If you have something a customer wants and your price is fair, they’re going to buy it from you. What you’re really selling is yourself, your business and your authenticity. If the customer likes you and trusts you, they will buy from you. And you won’t have to push for the sale.

How do you get your small business to the point of consistently delivering customer-driven service?

Hire employees who already have an innate desire to serve the customer well. And then offer training that makes these customer-focused employees shine even brighter.

How do you greet your customers? The success of your small business depends on it …

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Fantastic Free Cloud Apps, Part 8: OpenOffice

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/FantasticFreeCloudAppsOpenOffice.jpgWhen starting a small business, it’s only natural to want to have all the right tools to help you run a successful company. Although there are some tools that are definitely g oing to cost your company money, some won’t cost you a dime — especially if it’s software, more commonly referred to these days as apps.

When it comes to productivity apps, many Windows and Mac users think of Microsoft Office as a must have because it’s the industry standard. Even Mac users who use Apple’s iWork package (Pages, Numbers and Keynote) are happy to know that each of these apps can save files as their Microsoft counterpart, making it easy for them to send files to Microsoft Office users.

But, as a fledgling company, wouldn’t it be nice to use a free app that gives you the flexibility to save documents, spreadsheets and presentations as Microsoft Office files? The good news is that you can — with OpenOffice.

What is OpenOffice?
OpenOffice is self described as “the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It is available in many languages and works on all common computers. It stores all your data in an international open standard format and can also read and write files from other common office software packages. It can be downloaded and used completely free of charge for any purpose.”

The three main components of the app are:

  • Writer — for word processing
  • Calc — for spreadsheets
  • Impress — for presentations

Since its inception, OpenOffice has been designed as one “piece” of software, giving it a high level of cohesion and consistency. Created in an open development process, it gives its users everything they desire in their office software because it’s been designed by the users themselves.

The program is a breeze to learn, and it’s available in many languages. One of the best features is that it will open your existing Microsoft Office files without any fuss.

No License Fees
The app can be used for any purpose, including commercial (business) use. Just install it on as many computers as you need to.

The OpenOffice Story
Primarily sponsored by Oracle, OpenOffice was founded in October, 2000. It was first released as a product in April of 2002. Their mission statement is, “to create, as a community, the leading international office suite that will run on all major platforms and provide access to all functionality and data through open-component based APIs and an XML-based file format.”

There may be a time when you want all the bells and whistles of Microsoft Office or iWork. But until your business is turning a healthy profit, OpenOffice may just be the perfect free alternative to get you up to speed.

Links to previous Fantastic Free Cloud Apps articles:
Google Docs: Create and edit web documents from anywhere
DropBox: Simplify your life and your business
Survey Monkey: Create smart, professional surveys with ease
Evernote: Capture anything. Access anywhere. Find things fast
Google Calendar: Never forget another event
HootSuite: The social media dashboard

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Facebook, Innovation and Your Small Business

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/InnovationFacebookSmallBusiness.jpgOn September 22nd, Facebook rolled out some major changes. But this article isn’t about the changes themselves — you can find out about Timeline, Ticker and the fact that you can now watch movies right on your Facebook page somewhere else.

Instead, let’s take a high-level look at what Mark Zukerberg and his Facebook team really did: they pushed innovation.

Whether you’re Facebook, or a sole proprietor working out of your second bedroom, innovation is worth talking about. As a matter of fact, it’s a critical element to long-term success.

What is Innovation?
Webster’s dictionary defines innovation as “the introduction of something new; a new idea, method or device.”

The thing is, after Facebook made its changes, all I heard were complaints from every person I discussed the subject with. It made me realize that many people also define innovation as an inconvenience, a disruption to their routine. It’s a change, and humans can be resistant to change — even when it’s good.

What this Has to Do with Your Small Business
Innovation is a tricky thing. Innovate too much, and you may alienate your customers or clients. But keeping with the status quo will eventually leave your business, products or services antiquated.

If Mark Zukerberg didn’t make changes to Facebook, it would eventually tip and start to get old to its users. So he deals with hemming and hawing for a while, but then people start using the latest FREE services he’s providing. Once they get the hang of it, they’re happy.

The trick is to leave enough of the “old,” so your product is still recognizable. Whether it’s creating the next big change for the iPhone, or changing the way customers can book a service appointment for a plumbing problem, those who are making relevant innovations are going to become (or remain) the leaders. The rest will eventually be left behind.

So the question is, how can you bring innovation to your small business today? And, when the current innovation is in full swing, what’s next?

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Celebrating American Business Women

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Did you know that September 22nd is American Business Women’s Day?

It’s been an official holiday since 1983, thanks to the American Business Women’s Association (ABWA), along with President Ronald Reagan and the US Congress.

For over half a decade, the ABWA’s mission has been “to bring together businesswomen of diverse occupations and to provide opportunities for them to help themselves and others grow personally and professionally through leadership; education, networking support and national recognition.”

September 22nd is a day to celebrate the accomplishments and contributions that past and present American business women have made to our nation.

Thank you for your hard work, your innovation and your strength.

Check out our press release for more on American Business Women’s Day, and on incorporating your own women-owned small business.

Related Links:
Business Resources for Women Entrepreneurs
Information on Women-owned Business Opportunities & Assistance

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Google Panda and the Myth of Keyword Density

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/googlepandakeyworddensity.jpgIn a previous article about Google Panda, we focused on a list of dos and don’ts to help keep your SEO efforts in alignment with the new Panda algorithm.

But in order to play nice with Panda, we’ve got to understand the rules — and one rule that can be very confusing is keyword density.

What is Keyword Density?

Jon Wuebben, in his book Content Rich, describes keyword density as, “the percentage of the total words on the page divided by the number of times the keyword phrase appears.”

In other words, if you have a 500 word article, and you’ve used your keyword phrase 10 times, your keyword density would be with 5%.

So far, so good — right?

It’s easy enough to do the math here, but there are questions that need answering. Can a particular keyword density percentage help or harm your website? Is there a chance your keyword density doesn’t matter at all? Much of the myth involved with keyword density stems from old SEO techniques that no longer work, coupled with a lack of knowledge on what works today.

Some believe that keyword density is meaningless. Others believe that you need to be at a certain percentage, or ratio, of keyword phrase to total words (between 3-8%). There was a time when website pages were jam-packed with keyword phrases, and that was actually acceptable SEO — now it’s a major rule breaker, not to mention a big disappointment to anyone who attempts to read it.

The Truth about Keyword Density

So who do we believe? How do we know which SEO choices are going to help us make Panda happy so we can connect with our customers?

I’ve made a list that details what I firmly believe to be good SEO practice. But first I’d like to explain how I perceive keyword density. It’s not in percentage points, but in placement points. If you put your keyword phrase(s) in the right places, and include them organically in the rest of your content, your SEO will be solid. Without further adieu, here’s the list:

(1) Include your main keyword phrase in the TITLE of each page or blog post.
Create a title that’s interesting, succinct and engaging. Having the keyword phrase close to the front of the title helps with SEO, but you don’t want to butcher a good title to do this. Would you rather have 1,000 people find you in Google’s search results, read your title, and say “yuck” — or have 100 people find you in search results and click through because you wow’d them with your title?

(2) Create a link (also called a hyperlink) that includes your keyword phrase.
This link can lead to another article you’ve written on the subject, or you can highlight an amazing article by another writer. Both Google Panda, and the writer of the article, will like this. You can create more than one link, but don’t get crazy. I recommend no more than two or three, because too many could raise a Panda flag stating you may just be placing links for the sake of receiving more hits.

(3) Make sure the URL that leads to your page includes your keyword phrase.
In the case of this article, it could read “google-panda-and-the-myth-of-keyword-density,” or “googlepandaandthemythofkeyworddensity.”

(4) Have your keyword phrase appear at the beginning and at the end of your content.
In the first sentence, if possible, and in the last sentence or paragraph, as well.

(5) Use the keyword phrase in a body copy header.
This will increase the relevance of the keyword phrase in the eyes of the search engines.

(6) Include your keyword phrase in the title of your images.
You can also include them in any alternate image text, including image captions.

(7) Place your keyword phrase (or keyword phrases) in tags and meta-tags.
Always make sure that your keyword phrases appear in the actual body copy of your web page or blog post. Having them in your tags or meta-tags won’t help unless they’re referencing copy that exists on the page.

Some SEO writers recommend making sure your keyword phrase appears in bold, italics, and that it’s underlined at least once respectively. They also state the importance of including the phrase in <h1> <h2> and <h3> tags. My concern is that repeating the same keyword phrase so many times could easily be perceived as spam by Panda. If you’ve written a 1,200 word article it might be just fine. If you’ve written a 200 word article your keyword density could easily be too high.

As Google Panda evolves, one thing will remain the same: it’s always best to keep your content relevant, original and well written. This is the foundation. Without a solid foundation, SEO will not work for you because you’re not giving people what they want.

For more info on Google Panda, keyword density and many other SEO related topics, visit SEOMOZ.

Related Links:
- Is Your Website Fresh Enough for Google Panda
- Google Panda Do’s and Don’ts: Is Your Website Optimized Correctly?
- Google Panda and the Black Hole Effect


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Small Business Insights: Taking a Break Can Improve Your Profits and Your Health

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/Takingabreak2.jpgHave you ever found that no matter how hard you work,
there’s always something else to do?

Beyond completing today’s tasks, there’s also the need to improve your business — from processes, to products, to branding, to website SEO. And the list goes on.

As a small business owner, you may feel like you can’t afford to take a break. In reality, failing to take a break can cost you much more than simply taking one. And, a rejuvenating break has the power to actually increase your productivity, your profits and your health.

Think about it for a moment (if you’re not too exhausted to think right now). Do you want to plod along, completing tasks and projects like a car that’s running on fumes? Sure you might complete the race, but you certainly won’t be first to cross the finish line. Plus, the stress of running on fumes is unhealthy for the car (your business) and the driver (you).

Taking a break allows us to refresh our minds, our bodies and our spirit. This puts us in a position of opportunity to make positive life-changing decisions. Sure, we can make plenty of life-changing decisions when we’re exhausted, but the likelihood of them leading to a negative outcome increases with our fatigue level.

People really do “work themselves to death.” No amount of success or money is worth losing our health.

So go ahead. Take a break. Your health, your family and your business will be better off if you do.

Need more convincing on how a break can improve the health of your company and your life? Check out Seriously You Need a Vacation, over at Inc.com.


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Startup America Partnership: Helping Entrepreneurs Start and Scale Their Companies

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/startup-america-logo-new.jpgStartup America Partnership is a non-profit organization that focuses on entrepreneurs.

According to their About Us Page, Startup America Partnership is “bringing together a coalition of mentors, advisors, funders, major corporations and service providers to deliver strategic and substantive resources to help entrepreneurs start and scale companies.”

What Stage Are You In?
Startup America Partnership provides resources to small businesses that fit into any one of their “stages.” Each resource page has a listing of services that are relevant to whatever stage a small business (or potential small business) is in:

(1) Idea: You have a great idea that could become a business

(2) Startup: Your idea is now a small business

(3) Rampup: Your small business is growing

(4) Speedup: Revenue and staff are growing exponentially

“Our ‘customers’ are the entrepreneurs themselves. We will take steps to encourage the creation of new startups — however our principal focus will be on supporting the entrepreneurs who are leading existing firms with high-growth potential (what we call ’speedups’). We will do this by assembling commitments from a wide range of companies and organizations to provide assistance to entrepreneurs in the following areas: expertise, services, talent, customers and capital.”
(Click here for more details)

BizFilings is a proud sponsor of Startup America Partnership.

Fell free Visit their Facebook Page, or their HD Dashboard.



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President Obama's American Jobs Act and Your Small Business

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/PresidentObamaTheAmericanJobsAct2.jpgHave you heard about President Obama’s plan to help small businesses, while getting Americans back to work? It’s called The American Jobs Act and if it becomes a reality, President Obama could be offering us a way out of the recession. The American Jobs Act includes many benefits  including:

(1) Providing tax cuts to help America’s small businesses hire and grow.

  • Cutting the payroll tax in half for 98 percent of businesses
  • A complete payroll tax holiday for added workers or increased wages
  • Extending 100% expensing into 2012
  • Reforms and regulatory reductions to help entrepreneurs and small businesses access capital

(2) Putting workers back on the job while rebuilding and modernizing America.

  • A “Returning Heroes” hiring tax credit for veterans
  • Preventing up to 280,000 teacher layoffs
  • Modernizing at least 35,000 public schools across the country
  • Immediate investments in infrastructure and a bipartisan National Infrastructure Bank
  • A new “Project Rebuild”
  • Expanding access to high-speed wireless

(3) Offer a pathway back to work for Americans looking for jobs.

  • The most innovative reform to the unemployment insurance program in 40 years
  • A $4,000 tax credit to employers for hiring long-term unemployed workers
  • Prohibiting employers from discriminating against unemployed workers
  • Expanding job opportunities for low-income youth and adults

(4) Tax relief for every American worker and family.

  • The American Jobs Act could cut payroll taxes in half for 160 million workers next year
  • Allowing more Americans to refinance their mortgages at today’s near 4 percent interest rates

President Obama is proposing that The American Jobs Act could be completely paid for through “additional deficit reduction,” as part of his long-term deficit reduction plan.

Click here for a more detailed look at the fact sheet for The American Jobs Act, issued by The White House Office of the Press Secretary, along with a detailed overview of the program.

President Obama’s act sounds promising. I truly hope it helps America get back on its feet.

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Turning the Loss of Your Biggest Client into an Opportunity

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There’s a great article by Issie Lapowsky over at Inc.com, that details “how one Inc. 5,000 CEO coped with losing his largest customer, and why it helped his company grow.”

I found this article particularly interesting because when I had my own small business, I had two customers that accounted for more than 80% of my revenue. When I lost them it was devastating.

Here’s an overview of Issie’s interview with Cliff Schertz of Tiempo Development — the man who made the decision to fire his biggest client. In doing so he propelled his business to greatness …

“Losing a big client can spell disaster for a start-up. For Tiempo Development, it spelled opportunity. During the heat of the financial crisis in 2008, Tiempo’s largest client, which accounted for 60 percent of the company’s revenue, couldn’t manage to pay its bills. So, Cliff Schertz, who founded the Tempe, Arizona-based software development company in 2005, took a calculated risk and “fired” his own customer.

Schertz refers to that time as a ‘near-death experience,’ but in the end, it’s what propelled his company’s 975 percent growth in the last three years, landing Tiempo at No. 323 on this year’s Inc. 500 list.”

Click here to read the entire article.

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