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Can Your Small Business Profit from a Field Trip?

http://www.bizfilings.com/blog/wp-content/uploads/2011/10/SmallBusinessFieldTrip.jpeg

Why in the world would you want to take your small business on a field trip?

Think about it. Whether it’s an office or a storefront, you’re in your establishment all day — working hard. As a matter of fact, you’re working so hard that it’s sometimes hard to fit in lunch — let alone size up your competition.

Sound like your small business? Then it’s time to take your employees out on a field trip. This will give you and your associates the opportunity to see what your competition is up to with their products, services, merchandising and marketing.

The field trip helps you discover the strengths and weaknesses of your competition, first hand, just as your customers would.

I like to think of this as stealth-ninja product development, because it gives you an opportunity to actually see how your products, services, merchandising, etc., rate as compared to the competition. More importantly, it provides your small business with an opportunity to discuss these findings with your staff. Knocking around what each of you liked, as well as what you didn’t like, about your competition puts you in a better position to examine your own company’s offerings.

This can lead to substantial improvements, which would have never been made if you spent all your time focused on the work that was simply right in front of you.

Your small business field trip* just gave you a glimpse of the role you can play in the future of your industry.

(*Note: if you can’t actually visit the competition, sign up for their catalog, request their marketing collateral, or meet with your team for a virtual field trip on your competitor’s website.)

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Small Business Saturday is Back!

http://www.bizfilings.com/blog/wp-content/uploads/2011/10/SmallBusinessSaturday-AmericanExpress.jpgIn November of 2010, American Express launched Small Business Saturday, “a day dedicated to supporting small business on the busiest shopping weekend of the year.”

The endeavor was so successful, that it’s back for a sophomore year.

This year’s Small Business Saturday is November 26th, the weekend after Thanksgiving. It’s a day that consumers can “pledge to shop small at your favorite local stores and fuel your local economy.”

Get Your Small Business Involved
Visit AMEX’s Small Business Saturday Facebook page, where you’ll find free tools to help you get started promoting your business, creating an offer and rallying your customers.

Know a Small Business that Can Benefit?
Call, Facebook, Tweet or text them, and let them know about the event. Helping your favorite small businesses remain strong ensures they’ll be around to serve you. It’s also a fantastic, easy way to show your appreciation for what they do.


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Real-Time Google Analytics: The Evolution of Instant Continues

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/RealTimeGoogleAnalytics.jpgLike it or not, we live in an instant world. The internet, Facebook, TiVo and on-demand video are only a handful of ways in which we get what we want when we want it. If you ask me, it all started with instant coffee.

One thing’s for sure: the evolution of instant, for the most part, has made our lives more convenient.

But the question is, do we really need instant analytics? As mentioned in a recent article on Mashable.com, business tools like Woopra and Chartbeat already provide instant (“real-time”) analytics for a fee — but now Google Analytics is offering it for free.

Benefits of Real-Time Google Analytics

  • Provides, “a set of new reports that show what’s happening on your site as it happens.”
  • Measures social media stats — helping you gauge traffic changes, as they occur, after you publish a new blog post or tweet.
  • Assists with campaign measurement. According to Google, this tool lets you “make sure campaign tracking is correctly implemented before launching a campaign.”

Do You Need It?

There’s definitely a place for real-time analytics, especially when we’re launching a new initiative or looking to get a better perspective on our social media efforts.

But do you really need the results right now? There’s a line that can easily be crossed here. Using Real-Time Google Analytics as a tool can help us better understand our customer, use our time more effectively and grow our business. But so can traditional analytics that take a day to generate.

How much is too much? With pressure on all of us to deliver instant results, it’s easy to forget that some things take time.

Sometimes it’s better to take a step back and determine what information is most important to analyze. Live traffic stats are great, but we still need to assess the quality of our content, the quantity of our online partnerships — and other factors like product offerings and our company’s ability to provide outstanding customer service.

In other words, we don’t want to be tethered to analytics as if they were a life-support unit. There are many facets of our company that require our attention if we want to build a successful, healthy business.

That being said, here are some links to get you started with Real-Time Google Analytics, if you’re interested:

- Early access to Google’s new service
- What’s happening on your site right now?
By John Jersin @ Google Analytics Team
- Google Analytics Adds Real-Time Traffic Data
, by Todd Wasserman@ Mashable

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Google Panda and the Myth of Keyword Density

http://www.bizfilings.com/blog/wp-content/uploads/2011/09/googlepandakeyworddensity.jpgIn a previous article about Google Panda, we focused on a list of dos and don’ts to help keep your SEO efforts in alignment with the new Panda algorithm.

But in order to play nice with Panda, we’ve got to understand the rules — and one rule that can be very confusing is keyword density.

What is Keyword Density?

Jon Wuebben, in his book Content Rich, describes keyword density as, “the percentage of the total words on the page divided by the number of times the keyword phrase appears.”

In other words, if you have a 500 word article, and you’ve used your keyword phrase 10 times, your keyword density would be with 5%.

So far, so good — right?

It’s easy enough to do the math here, but there are questions that need answering. Can a particular keyword density percentage help or harm your website? Is there a chance your keyword density doesn’t matter at all? Much of the myth involved with keyword density stems from old SEO techniques that no longer work, coupled with a lack of knowledge on what works today.

Some believe that keyword density is meaningless. Others believe that you need to be at a certain percentage, or ratio, of keyword phrase to total words (between 3-8%). There was a time when website pages were jam-packed with keyword phrases, and that was actually acceptable SEO — now it’s a major rule breaker, not to mention a big disappointment to anyone who attempts to read it.

The Truth about Keyword Density

So who do we believe? How do we know which SEO choices are going to help us make Panda happy so we can connect with our customers?

I’ve made a list that details what I firmly believe to be good SEO practice. But first I’d like to explain how I perceive keyword density. It’s not in percentage points, but in placement points. If you put your keyword phrase(s) in the right places, and include them organically in the rest of your content, your SEO will be solid. Without further adieu, here’s the list:

(1) Include your main keyword phrase in the TITLE of each page or blog post.
Create a title that’s interesting, succinct and engaging. Having the keyword phrase close to the front of the title helps with SEO, but you don’t want to butcher a good title to do this. Would you rather have 1,000 people find you in Google’s search results, read your title, and say “yuck” — or have 100 people find you in search results and click through because you wow’d them with your title?

(2) Create a link (also called a hyperlink) that includes your keyword phrase.
This link can lead to another article you’ve written on the subject, or you can highlight an amazing article by another writer. Both Google Panda, and the writer of the article, will like this. You can create more than one link, but don’t get crazy. I recommend no more than two or three, because too many could raise a Panda flag stating you may just be placing links for the sake of receiving more hits.

(3) Make sure the URL that leads to your page includes your keyword phrase.
In the case of this article, it could read “google-panda-and-the-myth-of-keyword-density,” or “googlepandaandthemythofkeyworddensity.”

(4) Have your keyword phrase appear at the beginning and at the end of your content.
In the first sentence, if possible, and in the last sentence or paragraph, as well.

(5) Use the keyword phrase in a body copy header.
This will increase the relevance of the keyword phrase in the eyes of the search engines.

(6) Include your keyword phrase in the title of your images.
You can also include them in any alternate image text, including image captions.

(7) Place your keyword phrase (or keyword phrases) in tags and meta-tags.
Always make sure that your keyword phrases appear in the actual body copy of your web page or blog post. Having them in your tags or meta-tags won’t help unless they’re referencing copy that exists on the page.

Some SEO writers recommend making sure your keyword phrase appears in bold, italics, and that it’s underlined at least once respectively. They also state the importance of including the phrase in <h1> <h2> and <h3> tags. My concern is that repeating the same keyword phrase so many times could easily be perceived as spam by Panda. If you’ve written a 1,200 word article it might be just fine. If you’ve written a 200 word article your keyword density could easily be too high.

As Google Panda evolves, one thing will remain the same: it’s always best to keep your content relevant, original and well written. This is the foundation. Without a solid foundation, SEO will not work for you because you’re not giving people what they want.

For more info on Google Panda, keyword density and many other SEO related topics, visit SEOMOZ.

Related Links:
- Is Your Website Fresh Enough for Google Panda
- Google Panda Do’s and Don’ts: Is Your Website Optimized Correctly?
- Google Panda and the Black Hole Effect


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Social Media Marketing Tips from Sonia Simone @ Copy Blogger

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/SocialMediaMarketing.jpgIn her recent copyblogger article, The 7 Essential Elements of Effective Social Media Marketing, Sonia Simone shares some great tips on how improve your social media — from Facebook, to your blog, to your Web site SEO.

The following is an overview of her article, which helps clarify the often confusing and ambiguous world of social media marketing. Click here to read Sonia’s entire article.

“How are savvy businesses using social media effectively to find more customers, boost their reputations and make more sales?

Here are the seven essentials that will turn your social media marketing from an annoying time-waster to an effective bottom-line booster.”

1. Get your home base together: Your home base is your blog or web site. It’s on a domain you own. You control the user experience — from the content to the site design to the user interface.

2. Who’s the face of your business? If you want to use social networking platforms like Twitter, Google+, or Facebook, you need a human face to make your social media marketing work.

3. Who else has your customers? Social networking platforms were designed to make it easy and fun for people to hang out together. That means you’re going to use them to build relationships that will help your business.

4. Pick a primary platform. Again, think about where your customers are. If you love Twitter but your customers spend hours every day on Facebook, you need to recognize that Facebook is probably a better venue for your business. It may not be as fun for you — but that’s why they call it work.

5. Manage your time. If you don’t decide how much time and focus you’ll put into social media, the default will be “all of it.”

6. Content first, conversation second. You’ve been told again and again by social media ‘experts’ that your entire business should revolve around something called ‘The Conversation.’ But if it feels like goofing around all day instead of working, it probably is.

7. Don’t forget SEO. Too many people think that social media sharing means they don’t need SEO any more. The fact is, social media marketing is a superb complement to SEO.”

Copyblogger.com is a great free resource for insight into “online marketing that works.” Check out their blog for articles on copywriting, SEO, internet marketing and more.

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Small Business and the Trust Factor

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/BuildingTrust.jpggWhether we’re talking about small business, or any facet of life, building trust is the foundation of any successful relationship. Without it, whatever we build will have integrity problems that will fail to stand the test of time.

We all know that trust begins with being honest. Embellishing a product can undermine trust, as can making a promise about our customer service that can’t be kept. These are tangible examples regarding trust. They’re even measurable.

But what about the more subtle ways of building trust or deconstructing it? Ones that aren’t as easy to spot, or to measure?

A good place to start answering these questions is to take a look at a real life example of how a business broke trust with one of their customers (me). While we’re at it, let’s look at the trust factor and how it relates to social media and the success of your small business.

Years ago, I bought an extended warranty for my Hewlett Packard (HP) laptop. When my laptop’s battery died, it was replaced with a third-party EXTERNAL battery that was heavy, ugly and didn’t quite give me the feeling that it was safe.

I inquired about why I didn’t receive an HP replacement battery — one that would reside within the computer like it was supposed to. I was informed that although my warranty included replacing a bad battery, it did not include an “apples-to-apples” replacement. This was the first time I was made aware of this “detail.”

How much less portable did my laptop just become?

In an instant, this business had lost my trust. Why? Because it was never spelled out that I would receive such a replacement part.

Here’s where those more subtle factors come into play when building trust. Was I lied to? The answer is yes, if you consider not being given all the facts a lie. At the very least, I was misled.

This same subtlety is present when it comes to social media. Using social media as a means to an end — in other words, to make a sale — is not going to build trust with potential or existing small business customers.

Viewing a blog post that isn’t interesting or relevant will not compel me to like or follow somebody, let alone make a purchase from them. Yes, a blog post may get more traffic if its SEO is good (a short-term accomplishment), but if you’re not delivering anything meaningful to me, you’ve just wasted my time. Not a good way to build trust.

If you’re not building trust within these social media connections, then you are failing to build your reputation. Even a well written and relevant blog post can hurt you if you hijack your customer with an unexpected sales pitch.

Let them love you. Let them depend on you. Let them trust you.

Use social media to give your customers something special — with no strings attached.

When they need your services or products, you will be top of mind — in essence you’ll make a “sale” without ever having to try to do so. It’s a very different philosophy, one that’s based on giving without expecting anything in return.

When you’re cultivating and building trust, your customers do more than buy from you. They become brand loyal. AND they tell all their colleagues and friends about your small business …

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Guy Kawasaki's Winning Ways

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/Cust-Service-iStock_000000647842Small.jpgIn Guy Kawasaki’s most recent book,  Enchantment: The Art of Changing Hearts, Minds and Actions, he focuses on the three pillars of enchantment:

  • Likeability: getting people to like you, your company or your product
  • Trustworthiness: in addition to honesty, this also includes being knowledgeable, competent and having the ability to create “win-win” situations
  • A Great Product or Service: Awesome examples of this include Apple, Google, Honda and Levis

In Jennifer Wang’s recent Entrepreneur magazine article Guy Kawasaki and the Art of Enchantment, Guy talks about how these three pillars are a MUST if you want to influence customer and client behavior in “ethical, long-lasting ways,” both in social media and beyond.

Check out Jennifer’s article for the complete interview. You can also visit Amazon.com for more details about Guy Kawasaki’s book, or check out his Enchantment Facebook page.

According to Kirkus Reviews:
“Guy Kawasaki transforms the otherwise exhausted and overwrought tropes of how to win friends and influence people with a complete makeover here. The author, a modern-day Dale Carnegie, offers explanations on how to wield the most influence in the digital age: Push Technologies like presentations, e-mails and Twitter are discussed as active means of enchanting others, while Pull Technologies like Facebook, YouTube and LinkedIn passively draw them in. The author’s suggestions for achieving likeability and trustworthiness, as well as overcoming resistance, are thoroughly explained and can easily translate from the workplace to the real world.”

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Google Panda Dos and Don'ts: Is Your Website Optimized Correctly?

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/GooglePanda.jpgGoogle Panda is an algorithm that filters websites into two groups — sites it likes and sites it doesn’t like. The sites that Panda “likes” are upgraded in Google’s search results, while the ones it doesn’t like get downgraded.

Why You Should Care
If your website is breaking some of Panda’s rules your ranking could plummet, making it harder for you to connect with customers. If you
adhere to the new rules, and implement an SEO* strategy that Panda likes, you’ll be in much better shape. (* SEO is an acronym for Search Engine Optimization)

Here’s a list of top Panda dos and don’ts:

DO
Make sure you have original content on all your pages. Make sure this content has some guts and passion to it. Original and boring won’t cut it with human eyes or the eyes of Panda. Your content has to be engaging and interesting — offering value and relevance to the reader. If you don’t have someone on staff who can accomplish this, hire a copywriter who can.

Use keywords correctly in each web page as part of your SEO strategy. Keyword phrase choice, placement and density all play a part in where you’ll rank. To learn more about this, read Content Rich by Jon Wuebben, or another book that focuses on SEO.

Since we’re talking about keywords, make sure to utilize two types of keywords and keyword phrases:

  • First, employ ones that customers are using to find your type of company. For example, a law office or an ice cream shop. I call these “umbrella” keywords because they are an overview of your company and what it does.
  • The second type of keywords are “organic.” They are the phrases that naturally occur in each web page, and they are more specific to the TOPIC of that particular web page. What type of law office are you, and what kinds of clients do you provide service to? What type of ice cream shop are you — organic, no GMOs, no trans fat? What flavors do you offer, and do you have a party room?

Use Market Samurai, a free SEO strategy tool, to help you choose good keywords and keyword phrases. Make sure you understand how to use this tool by reviewing the videos in their DOJO. Use this for your umbrella keywords and your organic keywords. If you don’t, it’s like throwing darts at a dartboard in the dark, while you’re blindfolded.

Write for the reader, not the search engine. If you have nothing relevant to say on a web page, just delete it! Panda hates pages that have been created for the sole purpose of increasing traffic. Google Panda fancy’s pages that are full of relevant content, written with “passion.” Yes, algorithms are now smart enough to know (for the most part) if you’re posting with sincerity or if you’re just greedy for more traffic.

DON’T
Lift content from other websites. Write
your own.

Cut corners on keywords and keyword phrases. A successful SEO strategy entails taking the time you need to create pages that are optimized well.

Be boring. If a web page is boring to you, it’s probably boring to everyone else (including Panda).

Create web pages with the mindset of getting more traffic. Instead, create web pages that people will get excited about. This will get you more traffic AND more business. Plus Google Panda will like you.

The following were gleaned from Beating Google’s Panda Update – 5 Deadly Content Sins, by Cyrus Shepard.

  • Don’t fill your web pages with ads
  • Don’t fill you web pages with a “heavy template” that repeats on every page. This leaves not room for original content, and makes Panda want to squash your site down.
  • Don’t use auto-generated content.

For more information on Google Panda and SEO strategy, visit SEOMOZ, or check out Search Engine Land.

Related Links:
- Google Panda and the Myth of Keyword Density
- Is Your Website Fresh Enough for Google Panda
- Google Panda and the Black Hole Effect

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Presentation Zen: The Cure to Painful PowerPoint Presentations

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/ZEN-iStock_000007042277Small.jpgWhen facilitating a PowerPoint or Keynote presentation, you may have noticed that presenting can be a painful experience for everybody involved.

PowerPoint presentations with detailed graphs and an onslaught of bulleted sentences do not bring joy to anyone in the room. But with a few zen-inspired changes, your presentations can go from dreadful to delightful.

I’m serious.

There’s a book called Presentation Zen, by Garr Reynolds, that demonstrates exactly how to bring your presentation, and your audience, to new heights.

Here’s what marketing and social media guru Seth Godin has to say about Presentation Zen. “Please don’t buy this book! Once people start making better presentations, mine won’t look so good. (But if you truly want to learn what works and how to do it right, Garr is the man to learn from.”

I have learned so much from this book — from what a slide should look like in Keynote, to how it can complement and reinforce my words instead of simply repeating them.

Garr draws upon the simplicity of Zen to help us build better presentations. But the concepts he shares go far beyond PowerPoint presentations. They make sense in all aspects of our business and our life.

If you’re looking to become a better presenter, and truly connect with your audience, I highly recommend Presentation Zen.

When facilitating a PowerPoint or Keynote presentation, you may have noticed that presenting can be a painful experience for everybody involve d.

PowerPoint presentations with d etailed graphs and an onslaught of bulleted sentences do not bring joy to anyone in the room. But with a few zen-inspired changes, you r presentations can go from dreadful to delightful.

I’m serious.

There’s a book called Presentation Zen , by Garr Reynolds, that demonstrates exactly how to bring your presentation, and y our audience, to new heights.

Here’s what marketing and social media guru Seth Godin has to say about Presentation Zen. “Please don’t buy this book! Once people start making better presentations, mine won’t look so good. (But if you truly want to learn what works and how to do it right, Garr is the man to learn from.”

I have learned so much from this book — from what a slide should look like in Keynote, to how it can complement and reinforce my words instead of simply repeating them.

Garr draws upon the simplicity of Zen to help us build better presentations. But the concepts he shares go far beyond PowerPoint presentations. They make sense in all aspects of our business and our life.

If you’re looking to become a better presenter, and truly connect with your audience, I highly recommend Presentation Zen.

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Is Your Website Search Engine Optimized (SEO)?

http://www.bizfilings.com/blog/wp-content/uploads/2011/08/SEO-Rocket-iStock_000016280074Small.jpg

The cream always rises to the top,
as long as it’s been optimized …

Search engine optimization (SEO) is a huge factor in whether your website floats to the top of Google’s search engine results, or plummets into the depths of darkness — never to be viewed by your potential customers.

What is SEO?
Search engine optimization pretty much does what you’d think it would for your website. It puts each of your site’s pages in a favorable position to do two things:

  • Rank high on Google’s natural search results
  • Help your customers find you through specific keywords

If you haven’t worked on SEO in the past, it might feel a little intimidating to get started.

Good News!
With the help of Market Samurai, a free SEO program, you can get started improving your keywords, receiving more hits and generating more business. Your only investment will be time.

First, you’ll need to learn exactly how to create keywords that will work for each web page, and then you’ll need to structure your keywords into each page in a particular way. Market Samurai’s Dojo can help you do this. You’ll also need to familiarize yourself with keyword frequency, keyword spamming and keyword density.

A great resource for learning about keywords, and everything SEO, is Jon Wuebben’s book, Content Rich. This Google pdf can also help.



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