Inspiration and Information for Starting Your Business

Archive for the ‘Business Inspiration’ Category

Delivering Outstanding Customer Service

Outstanding-Customer-ServiceCustomer service is a cornerstone of success.

In many instances, it’s more important than the products or services you offer.

I’d like to share a true customer service story that goes above and beyond the typical expectations of a customer. It happens to be about one of our own BizFilings customer service team members: Adriana.

One of the services BizFilings offers is Registered Agent Service in all 50 states. There are times when a customer will call to cancel their service — typically because they want to take on the responsibility of Registered Agent themselves, or because they are closing their company.

Adriana has a very specific way that she handles this type of interaction.

Of course, she honors the customer’s request and cancels the Registered Agent service. Nothing out of the ordinary yet, right?

But then Adriana does something extra special. She lets her customer know that she’s going to follow up with them once the change of Registered Agent Service occurs.

“Once the paperwork is submitted to the state, it could take weeks before the change is officially accepted. It’s helpful for people when they don’t have to think about it. I just e-mail or call them once the state accepts the change. I really like the fact that we’re encouraged to be helpful with our customers.”

This story exemplifies the philosophy of our customer service team. Our top concerns are making each customer’s experience as easy and pleasant as possible and developing an honest, trusted relationship with them.

We’re Here to Help
Adriana, and the rest of our outstanding customer service team, can be reached between 8am and 7pm CST, at 800-981-7183. Or, you can send us an e-mail anytime. We’re always happy to help.

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Are You Pushing the Envelope or Pushing Paper?

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Whether you’re a huge company, a small business, or somewhere in-between — you’re either pushing paper or pushing the envelope.

A Quick Word on “Pushing”
In the literal sense, we shouldn’t be pushing anything at all, because pushing equals forcing — which can lead to disaster.

But in this article, pushing has a slightly different meaning. Are we status quo, staying within a tiny little paradigm that gets us a paycheck or a modest profit for our business? Or are we pushing the envelope by creating innovation that makes us a leader, a trend setter or a world changer?

What We Choose to Push Affects Our Entire Life
Beyond the business model, pushing paper is a choice that typically brings us no personal satisfaction or accomplishment. Weren’t we put on this earth for more than just going through the motions?

Sure, pushing the envelope can be scary. And if we don’t do our research, learn from our mistakes or ensure the highest quality, it can be fatal. But the rewards are great for those who are brave enough to go into uncharted territory — both personally and professionally.

A true desire for pushing the envelope is the path of high integrity. But it also involves extreme dedication and hard work. Remember, even Michael Jordan (the greatest basketball player who ever lived) was cut from his high school basketball team. What would have happened if he would have walked away and stopped trying because it was too “hard?”

FACT
We’re at work anyway. Why not be the Michael Jordan of what we do? We have a choice, no matter where we’re at in our lives. We can be our best or we can be mediocre.

There may be hundreds, or even thousands of people, awaiting our decision. What’s your choice?

Related Links:
- Discovering Your Goals
- Clearly Defining Your Goals
- Setting Your Goals
- Overcoming Obstacles
- Do You Have Daily Goals?

Business Blogs
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How to Reward Your Employees when You Can’t Offer Them a Raise

http://www.bizfilings.com/blog/wp-content/uploads/2011/06/Happy-Business-Man-iStock_000014517729Small.jpgAs a business owner, or business manager, there are many duties that fall squarely on your shoulders. One of them is the annual review. And whether you hold a formal review with your employees, or carry out a more laid back approach, there’s one thing you can count on:

Your employees are going to want a raise.

Let’s be realistic, many employees need a raise — with costs rising on everything from gas, to coffee, to diapers. And, if they’re a productive member of your company, they also deserve to make more money.

Giving employees a raise, even a small one, goes beyond investing in your staff. It’s also an investment in your company that can yield big financial dividends — because a happy employee is a more productive employee.

But what if you simply don’t have the ability to offer a raise this year? What other options do you have that will boost morale, as well as show gratitude and loyalty to your employees? If you want to keep them happy and motivated, you’ve got to find alternative solutions.

The Value of Time Off
What’s more valuable than money? Time. Some companies who can’t give their employees a raise have started offering an extra day off per year. Simply put, this is not enough.

Give them an extra week.

Does this sound like a radical idea? Before you answer, remember that these are your employees — the nuts and bolts of your business and your future success. Giving them an extra week of paid vacation is kind of like giving them a one-week raise — without shelling out any extra money. And it gives them something else of great value. Time. An entire paid week off is something anyone would value.

It’s important not to look at it as having one less person in the office for a week. Instead, look at it as having a more refreshed, appreciative and motivated employee in the office for the rest of the year. Chances are that each employee’s productivity will be higher than last year’s — even with one week less of work.

In her article, Pay Raise Alternatives: Reward Employees on a Tight Budget, human resources specialist Mary Margaret Kelly sites three additional ideas:

  • Allow your employees to telecommute. It doesn’t have to be every day, but an occasional work-at-home day can be a great time- and money-saving option for an employee.
  • Replace outdated office equipment. Still working with that dot-matrix printer? Hopefully it’s not that bad, but a few well-thought-out upgrades around the office can lessen frustration and increase productivity.
  • Offer training and development. Help your employees improve their skills, or bring in a motivational speaker to inspire them.

Eventually, the economy will get better. And when it does you want your employees to stick around, right? The better you treat them now, the better chance you have of retaining them when market demand rises for their talents.

One final Note: Say Thank You
Whether you’re able to extend a raise or not this year, always remember to say thank you to your hard-working employees. It’s an easy thing to forget when we’re super-busy and working on multiple projects. Appreciating your employees is a great gift you can give to them every day. It doesn’t cost a dime, but the positive impact is priceless.

May your business always experience abundance, growth and prosperity …

Related Links:
- Six Pay Raise Alternatives

Business Blogs

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Lemonade From Lemons: Turning Heartbreak Into a Business Opportunity

While forming a company might not be the foremost thing on a person’s mind in the wake of a painful breakup, a recent guest column in the Wall Street Journal gives several examples of people who were able to turn tragedy into a working business.

One such successful entrepreneur, Joshua Opperman, returned home one day to find his fiancée and all her belongings absent, aside from the $10,000 engagement ring he had bought her, WSJ said. After the jeweler from whom he had purchased the ring offered him a fraction of that price, Opperman started website IdoIdont.com to provide a markup-free space for people to buy and sell jewelry.

Former TV news reporter Ellie Scarborough told the source she founded PinkKisses.com after being dumped just before Valentine’s Day 2009. The site offers gifts for women in the throes of a break-up, including a series of pick-me-up emails, remote makeovers and – naturally – chocolate.

Even the most unpleasant situations can sometimes have a silver lining, and success in one area of life can frequently help ease the pain of setbacks in another.

Did you start a business as a result of an unusual circumstance? Let us know – we’d love to hear your story.

Small Business Optimism Growing at Strong Rate, Study Finds

Small business confidence is growing at the fastest rate in almost a decade, according to the most recent Wells Fargo/Gallup Small Business Index, which grew 16 points this quarter.

The index, released Wednesday, reached 12 points and has netted a gain of 40 points since July of 2010 – the biggest two-quarter increase the survey has recorded since it was launched in 2003.

"Small businesses are feeling much better about this economic recovery than they did two quarters ago," said Dr. Scott Anderson, Wells Fargo senior economist, in a statement. "It appears the change is driven by healthy gains in demand from consumers and businesses, which are leading to improvements in small businesses revenues and cash flows."

The Wells Fargo/Gallup Index measures confidence among more than 600 surveyed small business owners and can range from -400 points to 400 points, with positive figures representing general optimism.

Additionally, the study found small businesses expect improvements in their financial situations, revenues, jobs and access to credit over the next year.

Earlier this week, the National Federation of Independent Business also noted an increase in its small business confidence index, as it reached the highest level since prior to the recession last month and suggested a boost in entrepreneurship and business filings may also be on the way.

Should Junior Take Over the Family Business?

Is entrepreneur and author John Warrilow right when he said he believes, “business owners are engaging in a twisted form of child abuse when they pass their companies onto their children?”iStock_Blog_Image_2_ppl_gardening_opt

There’s one to ponder.

But in reality, there are few experiences as rewarding as building a family business from the ground up and watching it grow into a proud legacy. But there are also a few things as potentially painful and emotionally draining as the retirement or death of the founder if he or she did not put a clear succession plan in place before heading into the sunset.

When a small business is a key component of family wealth, the owner usually has a strong desire to perpetuate it in one form or another. But passing control of a family business from one generation to the next is the ultimate management challenge. The owner must deal with business, family, tax and estate issues when planning for the succession of both management and ownership.

Any transition must preserve the continuity of leadership and it is most important that the succession of ownership and management be perceived as a process rather than an event. Much as some successors might hope otherwise, it’s not a matter of deciding to retire at 4 p.m.next Tuesday and hand the reins to Junior. Succession is a process requiring planning, teamwork and constant reevaluation.

Only 30 percent of family businesses survive into the second generation and fewer than 15 percent of them endure into the third – and the principal reason is the lack of a solid succession plan.

A typical succession plan has two elements: the transfer of power and the transfer of assets. Though the assets certainly inspire more than their share of intrigue, it is the struggle for control that dooms many family business transitions.

The major issues confronting a family business owner seeking to transfer power to successors include selecting a successor, resolving the inevitable intergenerational conflicts, reconciling the different agendas and goals, training the candidate and timing the transition.

In every case, strategic planning in advance of the transferis the key to success. The two generations must sit down and define the mission of the business as well as that of the family. Differences between the two can be dealt with best when they are identified during planning sessions. Left until a transition is underway, conflicts will generally balloon out of control – and you begin to see why only 30 percent manage the transition at all.

Sometimes the choice of successor is clear. Most family businesses will have one member of the next generation who is more active, qualified and interested in the business than his or her siblings. If succession has not already been determined, a group effort in choosing and grooming an individual is one way to proceed. Key employees who are not family members can often be recruited for a transition team. If your valued, long-time key employees can participate in the selection and initiation of a successor, the entire team will benefit over the long run. Involving key employees is a good way to retain them, and retaining them is essential for continuity and credibility in dealing with outside sources such as banks and suppliers.

If there is competition between your children for the position, a decision to divide the power between them is not likely to be successful. Ownership may be divided but management should be clearly delineated. Often ownership can be split into passive and active shares, giving the active successor the necessary control over the business but providing an equal economic benefit to the inactive shareholders. In some cases the business can be divided along functional lines, so that different family members can assume control over well-defined functions or business units.

In any case, a transition plan or timetable should be roughed out initially to assure continuity of management and should be reevaluated periodically to see if goals are being achieved. The transfer of power can be seamless and subtle if good communications and careful assessment are practiced by all parties to the transition.

Much depends on the unique personalities involved and their past histories. But even the best of family and business situations can be brought low by a lack of planning in the most delicate of transitions.

So plan early, revisit the plan often and communicate at every turn so a great family asset can remain so well into the future.

For more on this topic visit Tookit.com:

Transferring Power
Intergenerational Conflict

Ernst & Young Seeking the Next Entrepreneurs of the Year!

AwardNominations for the Ernst & Young Entrepreneur Of The Year® 2011 Awards are now open.

Considered the most prestigious business award given to entrepreneurs, it recognizes people who have demonstrated excellence and success in such areas as innovation, financial performance, and personal commitment to their businesses and communities. 

Past award winners have included Jeff Bezos of Amazon.com, Michael Dell of Dell, Herb Kelleher of Southwest Airlines, Howard Schultz of Starbucks Coffee Company, Ruth Fertel of Ruth’s Chris, Maxine Clark of Build-a-Bear and many more.

Last year more than 250 awards were given notable business leaders.

Self-nominations are encouraged, and there is no fee. 

Deadline for applications is March 18, 2011. For more information visit: Ernst and Young.

5 Free or Inexpensive Places to Find Photos for Your Small Business

Small business photo Whether you’re looking to use visual images to brighten your blog, marketing materials or website, here are five free or inexpensive places to find these photos – courtesy of Small Business Trends.

  1. iStockphoto. Most of the lovely photos you see here complementing our blog posts come from www.istockphoto.com. You are free to buy a subscription or pay as you go. As a bonus, there is a free photo of the week as well.
  2. Free Digital Photos. If you publish a credit for the person who supplied the image, you are free to use photos from www.freedigitalphotos.net. You can find the instructions for publishing credits to the right of the image. If you do not want to publish a credit, you must purchase a license, which starts at $5 per image.
  3. Photogen. A nice site loaded with free, quality stock photos. Check it out at www.photogen.com.
  4. 123RF. The site, www.123rf.com, contains a healthy collection of 8,476,759 royalty-free stock photos. You can purchase credits to fit your image needs or participate in a subscription fee payment plan.
  5. Free Range Stock. Any relation to free-range chickens? Nope, it’s actually a site supported by ad revenue. Images on the site are free. Check it out here: http://www.freerangestock.com/.

For 45 more resources, check out TJ McCue’s list.

What about you? What sites house your favorite photos?

Have an Outstanding Small Business? SCORE Nominations Are Open.

Small business award Are you a small business owner who has demonstrated unique vision, innovation and achievement in 2010?  You may be just the candidate the SCORE awards committee is looking to honor.

The SCORE Awards celebrates excellence in America’s small businesses and honors businesses that are outstanding in the following categories:

  • Minority Owned Small Business
  • Small Business Launch by an Individual aged 50+
  • Veteran Owned Small Business
  • Woman Owned Small Business
  • Socially Progressive Small Business
  • Nonprofit Organization

The deadline for entry is March 15, 2011. Winners will be announced at an awards program in Washington DC on September 15, 2011.

Don’t by modest; nominate your small business today.

Confidence Among Small Business CEOs Grew Substantially in Q4 2010

A study released Thursday finds confidence among the country’s small business CEOs improved substantially in the fourth quarter of 2010. The Vistage Confidence Index grew to 106.3 last quarter – up from 95.1 in the third quarter, 94.4 in the second and 93.7 in the first.

The study, which surveyed more than 1,700 small business chief executives, found that 77 percent are expecting improved revenue over the coming year, while 63 percent foresee greater profits. What’s more, 54 percent plan on hiring new employees, marking the first time in three years that the survey noted the majority of respondents plan to hire.

“Nearly half the CEOs surveyed pledged their personal assets to keep their companies running, their people employed, and our economy from collapsing,” said Vistage International chairman of the board and CEO Rafael Pastor. “They are the unsung heroes of our economic recovery and the brighter days ahead.”

As U.S. small businesses, particularly those within the retail sector, awake from a record-breaking holiday shopping season in which consumers spent more than $32.6 billion – the most in the season’s history – analysts are looking toward small business and entrepreneurial activity to help bolster the economic recovery.

Other recent surveys such as Wednesday’s ADP National Employment Report, which found the addition of 297,000 private sector jobs in December, will help deliver confidence to entrepreneurs forming a company and startups looking to get incorporated.