The BizFilings blog covering business tips and trends.
Does Your Company Culture Inspire Or Inhibit?
Jun 10, 2010, 05:37 AM
Check out our article, 'A little low-cost business security for the self-employed' at 'Time to Start Up,' the small business blog by BizFilings.
It's Thursday, which will always bring to mind the phrase, "Therapeutic Thursday." Therapeutic Thursday occurred around 3 p.m. every Thursday at my former workplace in the atrium where the entire team, including the CEO and CFO, would gather to listen to the featured local acoustic guitarist/singer of the week while enjoying a libation and snacks. The CEO brought the idea of Therapeutic Thursday to life as a way to reward his staff while fostering a socially open environment for team members to get to know one another.
This idea falls in line with Zappos' philosophy as well.
Delivering Happiness, authored by Tony Hsieh, has got me thinking about company culture and its importance. Hsieh, CEO of Zappos, said in a recent interview with the Huffington Post that, "It's about giving employees permission and encouraging them to just be themselves ... what we're looking for are peoples whose personal values match our corporate values. They're just naturally living the brand. Wherever they are whether they're in the office or off the clock." Brilliant!
I also love the fact that their company offers a four-week training program where everyone from the lawyer to the accountant spends time handling phone calls from customers. Then at the end of the first week an offer is made to the entire class for compensation for time already put in as well as a $2,000 bonus to quit and leave the company entirely. It's certainly an ingenious way to weed out the individuals who don't want to put in the effort to be a part of the team.
In today's brutal marketplace, it's important to not only make customers happier but to factor employees' happiness into the equation. Happy employees = high productivity. It's that simple.
So how about you? What kind of company culture have you created? How are you combining profits, passion and purpose?