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Published on Nov 16, 2011
“It’s all about seeing things from the customer’s point of view. That opens the way to being friendly and effectively helping them.” — Brittani P., BizFilings’ Customer Service Trainer
“Taking the time to understand the needs of the customer in order to provide a solution that truly meets their needs." — Tim J., BizFilings Customer Service Leader
What Brittani and Tim are speaking about is sometimes referred to as "empathy" by successful businessmen (such as Steve Jobs and Mike Markkula). And it's a key component to providing customer service to one’s external customers — as well as one’s internal customers.As a small business owner, you hold a substantial advantage in the customer service arena over big corporations, and over competitors who believe that providing “wanna-be” customer service is enough. As long as they’re comfortable with being mediocre, it is enough. Elevate your game beyond the ordinary to customer care and see how it transforms your company to a new level … blog