The BizFilings blog covering business tips and trends.
Delivering Outstanding Customer Service
Published on Feb 3, 2012
Read 'Delivering Outstanding Customer Service' at 'Time to Start Up,' the small business blog by BizFilings.
Customer service is a cornerstone of success.In many instances, it's more important than the products or services you offer.I’d like to share a true customer service story that goes above and beyond the typical expectations of a customer. It happens to be about one of our own BizFilings customer service team members: Adriana.One of the services BizFilings offers is Registered Agent Service in all 50 states. There are times when a customer will call to cancel their service — typically because they want to take on the responsibility of Registered Agent themselves, or because they are closing their company.Adriana has a very specific way that she handles this type of interaction.Of course, she honors the customer’s request and cancels the Registered Agent service. Nothing out of the ordinary yet, right?But then Adriana does something extra special. She lets her customer know that she’s going to follow up with them once the change of Registered Agent Service occurs.“Once the paperwork is submitted to the state, it could take weeks before the change is officially accepted. It’s helpful for people when they don’t have to think about it. I just e-mail or call them once the state accepts the change. I really like the fact that we’re encouraged to be helpful with our customers.”This story exemplifies the philosophy of our customer service team. Our top concerns are making each customer’s experience as easy and pleasant as possible and developing an honest, trusted relationship with them.We’re Here to Help
Adriana, and the rest of our outstanding customer service team, can be reached between 8am and 7pm CST, at 800-981-7183. Or, you can send us an e-mail anytime. We’re always happy to help.blog