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You may want to monitor your employee's e-mail and business phone calls because you want to preserve the sensitive nature of the work your business does or because employees deal with customers and you want to make sure they are treating customers well. Before you actually do any such monitoring, be sure to consult with your attorney — this area of employment law is highly controversial and complex.
If you intend to monitor employees' business calls or their e-mail, you should absolutely have a policy that tells employees up front what will be monitored and what won't. Our Employee Privacy in the Workplace Policy can help you set up a legally compliant program to monitor these employee communications.
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