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Sample Disaster Recovery Emails to Customers

Description

This file contains a three-page document in Rich Text Format (RTF) that is suitable for use with most word processing programs.

Updated on Jan 13, 2017

Within this section of the Business Tools, we reproduce a number of documents useful in protecting your assets. The following Disaster Recovery Sample Emails are designed for business owners to relay information about natural and IT disaster to customers. The letters provide standard language that can be edited to meet your business's needs.

Warning

Because every disaster is different—particularly ones involving the loss or compromise of customers' data—we strongly advise you review your disaster recovery marketing communications plan carefully and include all pertinent information in these emails. Do not use any form without first having an attorney review the form to determine that it is suitable for the purpose for which you intend it.

Special Features:

These Sample Disaster Recover Emails to Customers include sections on the following:

  • the date and time the disaster occurred
  • the impact the disaster has on your business and your customers' services or products
  • the plan your business is taking to recover from the disaster
  • emergency contact methods for customers 
  • the date and time the disaster was resolved

Toolkit is providing these tools free of charge. Some of these forms contain technical language and create significant legal obligations. Do not use any form without first having an attorney review the form and determine that it is suitable for the purpose for which you intend it.